Terms and Conditions of Sale

Terms and Conditions of Sale

(General Terms and Conditions for the Sale of Online Training and Coaching Services)

Effective date: 03/08/2025
Website: https://preoka.com

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1. Legal Information

The present Terms and Conditions of Sale (hereinafter the "Terms") govern all transactions made through the website operated by:

Company name: PREOKA Ltd
Legal form: Sole Limited Liability Company (Еднолично дружество с ограничена отговорност – EOOD)
UIC (Unique Identification Code): 208040251
Registered head office address (English):
93 Ekzarh Yosif St., Ground Floor, Oborishte District,
Sofia 1000, Sofia-Capital Municipality,
BULGARIA

Registered head office address (Bulgarian):

Country: БЪЛГАРИЯ
Region: София (столица), Municipality: Столична
City/Village: гр. София, p.c. 1000
р-н Оборище
str. Екзарх Йосиф № 93, fl. партер

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Correspondence address (for Bulgarian tax administration) (English):
5 Stara Planina St., Floor 2, Office 1,
Sofia 1000, Oborishte District, BULGARIA

Correspondence address (for Bulgarian tax administration) (Bulgarian):

Country: БЪЛГАРИЯ
Region: София (столица), Municipality: Столична
City/Village: гр. София, p.c. 1000
р-н Оборище
str. Стара Планина № 5, fl. 2, ap. офис 1

 

 

Email: contact-web(@)preoka.com
Phone: [+359 879598727]
Website host: Webador (https://www.webador.com)

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2. Scope and Purpose

These Terms apply to all online sales of digital training content, coaching sessions (individual or group), and related services offered by PREOKA Ltd to its customers via its website.

By placing an order or using any service provided by PREOKA Ltd, the customer fully and unconditionally accepts these Terms.

PREOKA Ltd reserves the right to modify these Terms at any time. The applicable Terms are those in effect at the time of the customer’s order.

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3. Services Offered

PREOKA Ltd offers:

• Self-paced online training programs

• Downloadable training materials (PDFs, videos, audio)

• Live coaching sessions via video conference

• Group coaching and workshops

• Corporate training services (upon quotation)

All services are described in detail on the product pages with pricing, content summaries, duration, and any applicable prerequisites.

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4. Access to Services

Access to online training and coaching is provided:

• Immediately after payment confirmation (for digital content)

• According to scheduled dates (for live sessions)

• Through secure login credentials or direct links (delivered by email)

Customers are responsible for ensuring they have appropriate equipment, internet access, and software to access the services.

PREOKA Ltd is not responsible for any technical problems on the user’s side.

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5. Pricing

Prices are listed in euros (EUR) or Bulgarian leva (BGN), including or excluding VAT as indicated.
PREOKA Ltd is subject to Bulgarian VAT regulations. Any applicable taxes are detailed on the order summary before payment.

The company reserves the right to change its prices at any time, but products and services will be billed based on the rates in effect at the time of the order.

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6. Payment

Payment is due in full at the time of ordering.
Accepted payment methods include:

• Credit/debit cards

• Other methods as indicated on the website

Payments are processed securely via third-party payment providers. PREOKA Ltd does not store payment card information.

Orders are confirmed by email once the transaction is validated.

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7. Right of Withdrawal and Refund Policy

Under EU consumer law, digital content not supplied on a physical medium is not eligible for withdrawal once download or streaming has begun with the user’s consent.

By purchasing any digital service, the customer expressly waives their right of withdrawal once access is granted.

Refunds are not granted except:

• In case of proven technical error attributable to PREOKA Ltd

• If a service is canceled by the provider

Requests for refund or complaints must be made in writing within 7 days of purchase to: contact-web(@)preoka.com

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8. Cancellation and Rescheduling (Coaching Services)

For live coaching sessions:

• Cancellations must be made at least 24 hours in advance

• Missed sessions without notice are non-refundable

• PREOKA Ltd reserves the right to reschedule sessions in case of unforeseen circumstances

For group workshops, dates and participation rules are communicated upon registration.

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9. Intellectual Property

All materials provided by PREOKA Ltd, including but not limited to training modules, audio, video, written materials, and logos, are protected by intellectual property laws.

Customers are granted a non-exclusive, non-transferable, personal license to use the content strictly for private, educational purposes.

It is strictly prohibited to:

• Share, resell, reproduce or distribute content without written permission

• Record live coaching sessions

• Use the company’s brand for commercial purposes without consent

Violations may result in legal action.

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10. Obligations of the Customer

The customer agrees:

• To provide accurate personal and billing information

• To maintain confidentiality of login credentials

• To use services in compliance with the law and good faith

• To respect the instructor(s), group participants, and the learning environment

Any abusive behavior may result in service suspension without refund.

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11. Liability and Warranty Disclaimer

PREOKA Ltd provides its services "as is", without warranty of results, and is not liable for:

• User’s personal success or failure

• Business or career outcomes

• Interruptions due to force majeure (illness, internet outage, etc.)

The provider’s liability shall not exceed the amount paid for the service in question.

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12. Personal Data Protection

PREOKA Ltd complies with the General Data Protection Regulation (GDPR).
All personal data collected is used strictly for service delivery, billing, and legal compliance.

For full details, see our Privacy Policy.

Users may request access, correction, or deletion of their data by contacting: contact-web(@)preoka.com

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13. Applicable Law and Jurisdiction

These Terms are governed by Bulgarian law.
In case of dispute, the parties shall attempt amicable resolution. Failing that, exclusive jurisdiction is granted to the competent courts of Sofia, Bulgaria.

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14. Contact Information

For questions regarding these Terms or our services, please contact:

PREOKA Ltd
93 Ekzarh Yosif St., Sofia 1000, Bulgaria
Email: contact-web(@)preoka.com
Phone: [+359 XX XXX XXXX]